Product Warranty

Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.

We work with the most reputable and famous jewelers in the country, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Esnola.

Note: Items purchased through a third-party vendor (outside of esnola.com and/or Esnola stores) will not be covered under Esnola’s warranty. Please reach out to the company the items were purchased from.

How do I use my polishing cloth?

To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.

It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.

How do I take care of my jewelry?

TLC is always needed! Be sure to check out our Jewelry Care Guide page.